These Terms are an agreement between you and Rep Connect LLC (“Rep Connect”, “we”, “us”) covering your use of tryrepconnect.com and the Rep Connect network (the “Service”). By applying or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
Please read section 14. It requires most disputes to be resolved by individual arbitration and waives class actions.
1. What Rep Connect is
Rep Connect is a private, invitation-only network that introduces medical sales professionals to peers who call on similar buyers but sell different products. Every application is reviewed by a person, and introductions happen only when both members agree. Rep Connect is not a job board, a recruiting service, a marketplace, or a public directory, and it does not buy, sell, or arrange the sale of any product.
2. Who can join
To apply or be a member, you must:
- be 18 or older and live and work in the United States;
- work in medical sales or a closely related role;
- give accurate information about yourself, your employer, and your work, and keep it current;
- use your own invitation. Invitations are personal and may not be sold or transferred.
Acceptance is at our discretion, and we do not have to explain a decision. You are responsible for making sure that taking part is allowed by your employer and by any agreement you have with your employer.
3. Your account
You sign in with a one-time link sent to your email, or a sign-in provider where we offer one. Keep access to your email secure, and tell us right away if you think someone else has used your account. You are responsible for activity on your account. One account per person.
4. Introductions
- Every introduction is double opt-in. Neither member sees the other’s contact details until both accept.
- You can decline any introduction without giving a reason.
- An introduction is not an endorsement or a guarantee. We do not verify every statement members make, and we do not promise any referral, sale, or business result. Use your own judgment before relying on another member.
- What happens after an introduction is between you and the other member. We may ask whether you connected, so we can learn which introductions are useful.
5. How introductions are chosen
People on our team decide which introductions to suggest, with help from software and AI tools that suggest possible matches and draft messages. Those tools see your work details, never your name or contact details, as our Privacy Policy explains. A suggestion is not a promise of an introduction: a person reviews every suggested introduction, and you always decide whether to accept.
6. Rules for a regulated industry
Medical sales is regulated. By using Rep Connect you agree that you will not:
- Pay or accept anything of value for referrals. This includes cash, gifts, commissions, revenue shares, or favors offered or received in exchange for referring, recommending, or arranging business, especially business paid for by Medicare, Medicaid, or any other government healthcare program. Referrals between members must be made on the merits and for free.
- Share patient information or protected health information of any kind.
- Share competitively sensitive information, including pricing, discounts, bids, contract terms, compensation, or plans to divide customers, territories, or markets. Do not use Rep Connect to coordinate with competitors.
- Share your employer’s confidential information or trade secrets, or anyone else’s.
- Break your employer’s compliance policies or industry codes that apply to you, such as the AdvaMed Code or the PhRMA Code.
Rep Connect never charges or receives any fee tied to referrals or sales between members. We may remove content, and suspend or end any membership, that we believe breaks these rules, and report it where the law requires.
7. Acceptable use
You also agree not to:
- misrepresent who you are, who you work for, or what you sell;
- harass, threaten, spam, or pressure other members, or contact a member who declined an introduction;
- copy, scrape, export, or resell member information, or use it to build a list or directory;
- share another member’s contact details, or what they told you in confidence, without their permission;
- use the Service to recruit or solicit for jobs without the other member’s clear agreement;
- use automated tools to access the Service or try to get around its security;
- use the Service for anything unlawful.
8. Your content
“Your content” is the information and answers you give us. You keep ownership of it. You give us a limited, non-exclusive, royalty-free license to use it only to run, secure, and improve the Service as described in our Privacy Policy, including sharing limited profile details with members you agree to be introduced to. We will not publish your profile or use your content in advertising without asking you first. You confirm that your content is accurate and that you have the right to share it.
9. Our property
The Service, including its design, software, and brand, belongs to us and our licensors. You may use it only as these Terms allow.
10. Ending your membership
You can delete your account at any time by emailing hello@tryrepconnect.com. We may suspend or end your membership at any time, for any reason, including a breach of these Terms, and will usually tell you why unless that would be unsafe or unlawful. Sections 6, 8, and 11 through 15 continue after your membership ends.
11. Disclaimers
The Service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Service will be uninterrupted or error-free, that introductions will be useful, or that other members are who they say they are.
12. Limitation of liability
To the fullest extent the law allows:
- we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, business, or data;
- we are not responsible for the conduct of any member, or for what happens between members after an introduction;
- our total liability for all claims relating to the Service is limited to the greater of $100 or the amount you paid us in the 12 months before the claim.
Some states do not allow some of these limits, so they may not all apply to you.
13. Indemnity
You agree to defend and indemnify Rep Connect and its team against claims, losses, and costs, including reasonable legal fees, arising from your breach of these Terms, your content, or your dealings with other members.
14. Disputes, arbitration, and class action waiver
- Talk to us first. Email us and give us 30 days to try to resolve the issue informally.
- Arbitration. If we cannot resolve it, any dispute arising from these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, not in court. Either party may instead bring an individual claim in small claims court, or seek an injunction for misuse of intellectual property or confidential information.
- No class actions. You and we may bring claims only individually, not as a plaintiff or class member in any class or representative proceeding.
- Opt out. You can opt out of arbitration by emailing us within 30 days of first accepting these Terms.
15. General
- Governing law: the laws of the State of Arizona, without regard to conflict-of-law rules. Court proceedings allowed under section 14 will be in Maricopa County, Arizona.
- Changes: for material changes, we will notify you by email and on the site at least 14 days before they take effect and ask you to accept them. If you do not accept, you may delete your account.
- Entire agreement: these Terms and the Privacy Policy are the whole agreement between you and us about the Service. If any part is unenforceable, the rest stays in effect. Not enforcing a right is not a waiver of it. You may not transfer these Terms; we may transfer them in a merger or sale of our business.